Cup of Tea Review

I love tea and this was my first visit to this restaurant in March of 2013.
I also eat out regularly so I have reasonable expectations when it
comes to customer service.

My wife made a reservation and we showed
up on time for a 230 reservation and were promptly seated. The menu
selection is a typical fair and is all well and good. We ordered
two Princess Heather Teas and a Wee Tea as our daughter came with
us. Others have commented on the food as being nothing special they
are spot on. Nothing really stood out in terms of the food. They do
say you can order more sandwiches if you are still hungry, which is
nice, but more on that later. The scones were soft and slightly
gummy as if they had not fully baked. Maybe they like them like
that, but whatever they called a scone, IMHO wasn't, sorry.

But the poor scone should have told me that something else was
amiss. Let me also say that our server was very pleasant and
professional and dealt with the issues of the kitchen as best she
could. I noted as we came in there was a party of 4 that sat down
just before us and a party of two afterward. On neighboring tables
we were assorted sandwiches and confections such as brownies and
cupcakes and chocolate mousse. So when our tier arrived with its
assortment of sandwiches (PB&J at our request for the kiddo,
cucumber, and egg salad), scones & fruit, and the dessert tier
we were less than pleased. Come to find out that the kitchen was
running out of food.
As one who regularly dines out, I know this happens.
Chefs usually compensate by offering replacing it with something
equivalent. The cookies were taken from the boutique store in front
and plated one small cookie per person along with pastry cups with
a small dollop of whipped cream, choc. drizzle, and a maraschino
cherry. When I inquired and mentioned that I was disappointed in
the dessert, the cook (not the chef) came out and apologized that
they had run out of the other items. No big deal, except I don't
think that for a $25 tea I should get store bought cookies out of a
bag. She offered and we accepted some chocolate covered
strawberries instead (so why not put them out to begin with?)
Remember the sandwiches? We asked for a 'refil' of cucumber and
PB&J. They brought out the cucumber sandwiches and another
strawberry with the apology that they did not have enough bread for
the peanut butter and jelly sandwiches. I wanted to give them the
benefit of the doubt, but REALLY? It's three slices of bread
stacked and cut into petite quarters. If you knew that you were
getting that low, could you send someone out with some petty cash
from the till to the supermarket and get a couple of loaves? I
don't know if I mentioned the advert on the table for "bingo night"
that was going to start at dinner service at 6. It made me wonder
if they were holding back in preparation for dinner. If so, then
every slice of bread counts. I know this review is less than
spectacular, but in subsequent dealings with the restaurant in
trying to plan a catered event has only confirmed the two stars.
The desire to work with me on a menu for my event (like requesting
cupcakes as part of the tea party) was met with a curt "whatever
chef bakes is what she bakes that day." Bottom line- the food is ok
at a 3.5/5 and the service did them in for me.